Legal

Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how Jones & Sons HVAC (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, request service, schedule an appointment, or otherwise contact us. The practices described here reflect how a Smithfield / Johnston County HVAC company typically handles customer data.

1. Information We Collect

We may collect information you provide directly, including:

• Name, phone number, email address, and property address
• Service details (repair, install, maintenance needs, and notes)
• Preferred appointment windows and messages you send through forms or chat
• Photos or documents you voluntarily upload related to an HVAC issue

We may also collect limited technical information automatically, such as:

• Browser type, device type, approximate location derived from IP address
• Pages visited, referral source, and general site-usage metrics
• Cookies or similar technologies used for basic analytics and site performance

2. How We Use Information

We use collected information to:

• Respond to service, estimate, and appointment requests
• Schedule appointments, coordinate crews, and communicate project updates
• Provide quotes, warranties, and post-project follow-up
• Improve our website, services, and local service coverage
• Send marketing messages only when you have opted in
• Comply with legal obligations and protect against fraud or misuse

3. SMS & Phone Communications

If you provide a phone number and consent to be contacted, we may call or text you about your estimate, consultation, or project status. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS at any time; reply HELP for help. SMS consent is not a condition of purchase and is not sold or shared with third parties for their own marketing.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate forms, hosting, analytics, or communications
• Financing partners, only when you request financing options
• Insurance carriers or adjusters, only when you ask us to support a claim
• Professional advisors or authorities when required by law or to protect our rights

Any vendors we use are expected to process information only as needed to perform services for us and to protect it with reasonable safeguards.

5. Cookies & Analytics

Our site may use cookies or similar tools to remember preferences, measure traffic, and understand how visitors find our services. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Data Retention

We keep estimate and project-related information for as long as needed to provide services, maintain warranty records, resolve disputes, and meet legal or accounting requirements. When information is no longer needed, we delete or de-identify it when reasonably practical.

7. Your Choices & Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information, subject to legal or warranty retention needs
• Opt out of marketing emails or texts

To make a request, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

8. Children’s Privacy

Our services are intended for adults seeking residential HVAC repair, maintenance, and installation. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our site. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links

Our website may link to Google Maps, financing partners, or other third-party sites. Their privacy practices are governed by their own policies, not this one.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

12. Contact Us

Questions about this Privacy Policy or your information:

Jones & Sons HVAC
Smithfield, NC 27577
Email: info@jonesandsonshvac.com
Phone: (919) 631-6337
NC License #.32215